Shipping policy

Effective date: 12 May 2026

Storefront URL: https://swishandclick.eu/policies/shipping-policy

Language of the master version: British English

Companion documents: v2 General Terms of Service; v2 Returns and Refunds Policy; Cancellation Fee Policy; Urgent Order Disclaimer

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Subject company

Swish and Click OÜ is the sole and default contracting party under this Shipping Policy. Swish & Click Ltd (a separate company incorporated in England and Wales) contracts only where it is expressly named in a separate written contract, invoice or order confirmation (per v2 Terms of Service clause 1C). The Barcelona correspondence address (Gran Via de les Corts Catalanes 672, 08010 Barcelona, Spain) and any other addresses we publish in Spain, Italy, Germany, Switzerland, the United Kingdom or elsewhere are virtual, correspondence, coworking or mail-handling addresses only. Unless mandatory law determines otherwise, those addresses are not intended to constitute branches, registered offices, warehouses, operational offices, permanent establishments, places of effective management, tax establishments or addresses for service of legal proceedings.

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Position statement

Swish and Click OÜ is an Estonian-incorporated business-to-business distributor and sourcing partner for promotional merchandise, branded goods and marketing materials. We do not operate our own delivery fleet, our own warehouses for the great majority of orders, or our own customs brokerage. We rely on third-party suppliers, manufacturers, decorators, freight forwarders, integrators, national couriers, postal operators and customs brokers.

Estimates only — never guaranteed. Every transit time, every delivery date, every comment along the lines of "by Friday", "in time for your event" or "before the trade fair" published anywhere on swishandclick.eu, in a quotation, in a sample email, in a WhatsApp message, in a sales call or in any pre-contractual exchange is an ESTIMATE ONLY. It is never a guarantee. A delivery date becomes contractually binding only when expressly confirmed in writing in the Order Confirmation by an Authorised Representative of Swish and Click OÜ and identified there in the words "guaranteed delivery date" or substantively equivalent wording. Casual emails, WhatsApp messages, verbal comments and sales-team enthusiasm are not binding — this mirrors v2 Terms of Service clauses 1B and 1E.

The Logistics team's right to decline. The Swish & Click Logistics team reserves the right to decline or refuse any order based on the feasibility of the requested deadline, on supplier territorial restrictions, on sanctions or embargo screening, on dangerous-goods restrictions, on payment risk or on any other reasonable operational ground. Where we decline, we will tell the Client promptly and refund any deposit, subject to any costs we have already irrevocably committed to a Supplier.

1–2. Definitions, scope and document hierarchy

1. Definitions and scope

In this Shipping Policy, capitalised terms have the meanings given in the v2 General Terms of Service. The following are recalled for convenience and apply unless the context plainly requires otherwise:

• Authorised Representative means a director or written-mandated officer of Swish and Click OÜ entitled to bind the company in writing; sales staff, account managers, account assistants and freelance representatives are not Authorised Representatives unless an Authorised Representative has expressly delegated authority in writing for the matter in question.
• Business Day means a day other than a Saturday, Sunday or public holiday observed at the registered office in Tallinn, Estonia.
• Client means the party to whom Swish and Click OÜ sells Goods under an Order Confirmation; a Client is presumed B2B unless we have positively identified the Client as a Consumer.
• Consumer has the meaning given in Article 2(1) of Directive 2011/83/EU (the Consumer Rights Directive, "CRD") and the equivalent provisions of national law of the Consumer's habitual residence.
• Custom Goods means Goods that are bespoke, personalised, decorated, branded, printed, embroidered, engraved, sub-licensed or otherwise manufactured to the Client's specification.
• Delivery Address means the address(es) for delivery stated in the Order Confirmation.
• Goods means the goods (and any related services) the subject of an Order Confirmation.
• Incoterm means a trade term as defined in Incoterms® 2020 published by the International Chamber of Commerce.
• Logistics Team means the operational logistics function of Swish and Click OÜ.
• Order Confirmation means the written document we issue confirming acceptance of the Client's order and the terms on which we accept it.
• Proof of Delivery or PoD means the carrier's record of delivery, including any signature, photograph, geo-tag, scan or annotation accepted by the carrier.
• Supplier means a third party we engage to manufacture, decorate, store, consolidate or otherwise produce the Goods.
• Third-Party Carrier means any third-party courier, integrator, freight forwarder, postal operator, road haulier, ferry operator, airline, customs broker or last-mile delivery agent.
• Transit Time means the period between dispatch from the relevant origin and delivery to the Delivery Address; it does not include production, decoration, packing, customs hold-time or pre-dispatch preparation.

This Shipping Policy applies to all shipments arranged by Swish and Click OÜ, regardless of geography, mode and Incoterm, and forms part of the contractual documents listed in clause 2.

2. Document hierarchy

This Shipping Policy is read together with the rest of the contractual documentation. Where there is a conflict, the higher-ranking document prevails (mirroring v2 Terms of Service clause 2):

1. Any signed framework or bespoke agreement between Swish and Click OÜ and the Client;
2. The Order Confirmation (and any Variation Order Confirmation);
3. The Quotation;
4. The approved Proof / artwork / pre-production sample;
5. The Cancellation Fee Policy;
6. The Urgent Order Disclaimer (Part 10 of the v2 Terms);
7. The v2 General Terms of Service;
8. The v2 Returns and Refunds Policy;
9. This Shipping Policy;
10. The website and product-page descriptions;
11. Casual sales correspondence, brochures, WhatsApp messages and verbal statements (non-binding).

Nothing in this Shipping Policy reduces the Client's mandatory consumer rights where the Client is a Consumer; in case of conflict between this Shipping Policy and mandatory consumer-protection law of the Consumer's habitual residence, the mandatory rule prevails to the minimum extent necessary.

3–4. Distribution model and lead times

3. We are a B2B distributor — we do not operate our own delivery fleet

3.1 Sourcing model

Swish and Click OÜ sources Goods from an international network of European, UK, Swiss, Middle Eastern, Turkish and Far East manufacturers, decorators and stockists. We are an asset-light distributor: we do not own warehouses, fulfilment hubs, vans, trucks, vessels, aircraft or customs brokerage entities of our own (save where expressly stated in an Order Confirmation in respect of an isolated transaction).

3.2 Third-party couriers and freight forwarders

Shipments are tendered to third-party carriers we use from time to time, including but not limited to international express integrators (such as the major global integrators), EU and national couriers, regional ground networks, ocean and air freight forwarders, postal services and last-mile delivery partners. We select carriers on the basis of cost, route, transit time, service level and prior performance, but we do not warrant the performance of any third party. We do not control customs authorities, port operators, airlines, ferry operators, road hauliers, postal services or terminal handlers, and we rely on them without being able to guarantee their conduct.

3.3 Direct supplier dispatch and consolidation

Goods may be dispatched in any of the following modes, at our reasonable operational discretion and as stated (where material) in the Order Confirmation:

• Drop-shipment — the Supplier ships directly to the Client's Delivery Address;
• Consolidation — the Supplier ships to a freight forwarder we nominate, for consolidation, repackaging and onward dispatch;
• Hub routing — for multi-country campaigns, Goods may be consolidated at a European hub and then redistributed to the various Delivery Addresses.

3.4 Multi-country merchandising campaigns

Split shipments to multiple destinations are normal for international merchandising campaigns. Each leg has its own Incoterm, transit time, customs and VAT profile, and its own carrier. Combined quotations show per-leg costs. A delay or issue on one leg does not entitle the Client to remedies in respect of legs that have been delivered correctly.

4. Estimated lead times — never guaranteed

4.1 Lead-time components

A delivered order is the sum of multiple independent components, each with its own uncertainty:

4.2 All times are estimates only

Every lead time, transit time, "ready by" date, dispatch date and delivery date communicated by Swish and Click OÜ before the order is placed, in the Quotation, or on any product page, is an estimate based on information available at the time and is subject to change until expressly fixed in the Order Confirmation.

4.3 Casual comments are not binding

Comments such as "you'll have them by Thursday", "they should arrive in time for your event", "we'll do our best", "this usually takes a week" and similar reassurances communicated by email, WhatsApp, phone, video call or in person do not create a binding delivery commitment. This mirrors v2 Terms of Service clauses 1B and 1E.

4.4 Guaranteed delivery dates — only by express written confirmation

A delivery date becomes a guaranteed delivery date only where:

1. it is set out in the Order Confirmation;
2. it is identified there using the word "guaranteed" or substantively equivalent unambiguous wording;
3. the Order Confirmation is issued and countersigned (or otherwise expressly accepted) by an Authorised Representative of Swish and Click OÜ; and
4. any associated surcharges (priority production, expedited freight, weekend handling, premium customs clearance) are accepted by the Client in writing.

Absent all four conditions, the Logistics team is not obliged to meet any particular date and the Client's remedies are limited to the regime in clause 16.

4.5 Indicative lead-time ranges by region (NOT BINDING)

The following indicative ranges are published only to assist the Client's planning. They are not guarantees, are not binding and are subject to all the caveats elsewhere in this Policy and in the v2 Terms of Service.

These ranges are indicative ranges only. They do not constitute warranties, conditions, representations or guarantees, and reflect a normal market environment without significant force-majeure events. As at the date of this Policy, capacity on Asia–Europe sea trades remains affected by the Red Sea / Suez Canal situation (see clause 19).

4.6 Urgent / Express orders

Where the Client requests an urgent or express turnaround, the Urgent Order Disclaimer (Part 10 of the v2 Terms) applies in addition to this Policy. Urgent orders carry compressed margins for error and may incur priority production, expedited freight and out-of-hours customs surcharges. Acceptance is at the Logistics team's sole discretion.

5–7. Decline rights, Incoterms and shipping costs

5. The Logistics team's right to decline

Right to decline. The Swish & Click Logistics team reserves the right to decline or refuse an order at its reasonable operational discretion. This right is fundamental to how we operate and applies even after acknowledgement of an enquiry, an indicative quotation or a sales conversation, and (subject to the next paragraph) up until issue of the Order Confirmation.

5.1 Deadline feasibility

We will decline where, on review by the Logistics team, the requested deadline is not feasible given:

• Supplier production capacity and queue;
• Decoration setup and curing/cooling times;
• Realistic freight transit windows for the chosen origin and mode;
• Customs clearance time for the destination;
• Public holidays, peak-season congestion (Lunar New Year, Golden Week, EU summer shutdowns, Christmas) or other capacity constraints;
• Force-majeure conditions affecting the relevant trade lane (see clause 19).

5.2 Other grounds for decline

We may also decline based on:

• Supplier territorial restrictions (see clauses 10–13);
• Sanctions / embargo screening (per v2 Terms clause 32) — including destinations and recipients in scope of EU, UK, US, UN or Swiss restrictive measures;
• Dangerous goods / regulated goods restrictions (lithium batteries, aerosols, alcohol, food, cosmetics, magnetics, CITES, etc.);
• Payment risk — credit limit, missing deposit, fraud-screening triggers;
• Documentary risk — Client unable or unwilling to supply EORI, importer-of-record, end-user-statement, UKCA / CE / REACH-UK details;
• Conflict with our existing brand-licensing or supplier-exclusivity obligations;
• Any other reasonable operational ground.

5.3 What happens when we decline

Where we decline, we will tell the Client promptly in writing. Any deposit will be refunded, save that we are entitled to retain (or set off) costs we have already irrevocably committed to a Supplier or decorator (such as origination, plate-making, sampling and proofs) where those costs have been disclosed in the Quotation or Order Confirmation; in such cases we will provide reasonable evidence of the irrevocable commitment.

6. Incoterms and risk transfer

6.1 Default — DDP (Delivered Duty Paid, Incoterms® 2020)

Unless the Order Confirmation expressly states otherwise, all deliveries are made on a DDP (Delivered Duty Paid) basis under Incoterms® 2020. Under DDP:

• Swish and Click OÜ arranges export, transit and import customs clearance;
• Swish and Click OÜ pays import duties, import VAT (where applicable), customs handling and brokerage;
• Risk passes to the Client when the Goods are made available for unloading at the named place at the Delivery Address;
• Title in the Goods passes to the Client only upon receipt by Swish and Click OÜ of payment in full (per v2 Terms clause 5); risk and title are separate concepts and do not pass at the same moment.

6.2 DAP (Delivered at Place, Incoterms® 2020) — by request

DAP is available on request, must be expressly quoted and stated in the Order Confirmation, and shifts importer-of-record duties to the Client:

• The Client is the importer of record;
• The Client clears the Goods through import customs at destination;
• The Client pays all import duties, import VAT, brokerage and customs handling;
• Risk passes to the Client when the Goods are made available for unloading, ready for import clearance, at the named place.

6.3 EXW / FCA for Far East-sourced freight

Where the Client manages onward forwarding from the Supplier's premises or from a Far East origin port or airport, EXW (Ex Works) or FCA (Free Carrier) Incoterms may be agreed. Under these terms:

• Risk passes at the Supplier's premises (EXW) or upon handover to the Client's nominated carrier at the named origin point (FCA);
• The Client is responsible for export clearance (under EXW practically, even though Incoterms 2020 places this on the seller — we will assist subject to a written export-clearance mandate), all international freight, all import clearance and all destination charges.

6.4 Other Incoterms by agreement only

CIP, CPT, CIF and other Incoterms are available only by express written agreement and Order Confirmation. We do not accept generic references such as "CIF Antwerp" without a written allocation of obligations.

6.5 Incoterms summary

The Incoterm always reflects what is stated in the Order Confirmation, not what is mentioned in passing in correspondence.

7. Shipping costs and surcharges

7.1 Quoted shipping costs are estimates

Shipping costs quoted at the Quotation stage are estimates based on the carrier rate cards, fuel surcharges, peak-season surcharges and route conditions in effect at the time of quotation, and on the dimensional / actual weight, packaging configuration and origin/destination information then known.

7.2 We reserve the right to revise

Unless we have expressly stated in writing that a shipping price is held / fixed, we reserve the right to revise the quoted shipping cost (with prior written notice and a reasonable opportunity for the Client to confirm, cancel or re-route) for material changes in:

• Freight rates (general rate increases, contract roll-overs, market spot moves);
• Fuel surcharges and bunker adjustment factors;
• Peak-season surcharges (Lunar New Year, Q4, etc.);
• Oversized, overweight, hazmat or dangerous-goods surcharges;
• Residential-delivery surcharges, lift-gate or special-equipment fees;
• Remote-area / out-of-area surcharges;
• Re-delivery, address-correction, neutralisation and re-routing fees;
• Customs handling and brokerage fees;
• War-risk and security surcharges (including for Red Sea / Strait of Hormuz routings);
• New regulatory charges introduced after the date of the Quotation (including, from 1 July 2026, the EU flat-rate small-parcel customs duty of EUR 3 per consignment for low-value imports below EUR 150, and any Member State or Union-wide customs handling fee).

7.3 Price holds must be in writing

A price hold or freight-rate guarantee is binding only where set out in the Order Confirmation, identified there as a "held" or "fixed" price, and signed (or otherwise expressly accepted) by an Authorised Representative.

7.4 Currency, FX margin and cross-border bank charges

Unless expressly stated otherwise, prices are quoted in EUR. Where the Client elects to pay in another currency, the FX margin and any cross-border bank charges are at the Client's cost; we are not responsible for FX movement between Quotation and payment.

8. Customs, import VAT, duties and EORI

Customs allocation summary. Under DDP Swish and Click OÜ acts as importer of record (where permitted) and pays duties and import VAT. Under DAP, FCA and EXW, the Client is the importer of record and pays duties and import VAT. The allocation is always whatever is stated in the Order Confirmation.

8.1 EU intra-Community supplies

For B2B supplies between two VAT-registered EU businesses, the reverse-charge mechanism under Articles 138 and 196 of Council Directive 2006/112/EC applies, subject to:

• a valid EU VAT identification number for the Client, verified via VIES at the time of supply;
• the Goods having been physically dispatched from one EU Member State to another;
• the Client supplying evidence of intra-Community transport.

Where any of these conditions is not met, Estonian VAT (currently 24% standard rate, subject to confirmation at invoice date) will be charged. For B2C distance sales of Goods within the EU, Swish and Click OÜ accounts for VAT in the Member State of consumption via the Union One-Stop Shop (OSS), subject to the EU-wide EUR 10,000 threshold.

8.2 United Kingdom

Post-Brexit imports into the UK require:

• A customs declaration via CDS (Customs Declaration Service) and, where applicable, GVMS;
• A valid GB EORI number for the importer of record;
• UK VAT to be paid or accounted for under postponed VAT accounting (PVA) where the importer is UK VAT registered;
• For B2C consignments not exceeding £135, the UK low-value-consignment regime (VAT at point of sale by the overseas seller or marketplace);
• Where applicable, UKCA marking (for in-scope products), REACH-UK registration for substances, UK Plastic Packaging Tax considerations (tax at £223.69 per tonne for plastic packaging components manufactured in or imported into the UK containing less than 30% recycled plastic, as updated for 2025/26 by HMRC; the Client should confirm the current rate at the date of shipment).

8.3 Switzerland

• Switzerland is a non-EU destination; full customs procedures apply.
• The standard Swiss VAT rate is currently 8.1% (with reduced rates of 2.6% and 3.8% for specific categories). The planned increase to 8.8% originally tabled for 1 January 2026 has been postponed, with current Swiss Federal Tax Administration guidance putting the increase no earlier than 1 January 2028. AX-Fiduciaire
• Swiss VAT registration is mandatory for businesses (including foreign businesses) whose worldwide annual turnover from taxable supplies exceeds CHF 100,000. Swish and Click OÜ monitors this threshold on an ongoing basis and registers where required. AX-FiduciaireScalemetrics
• Special rules apply to low-value consignment shipments (LVC): where a foreign mail-order business generates at least CHF 100,000 per year of turnover from small consignments to Switzerland (consignments where the import tax does not exceed CHF 5), the supplier is treated as making a domestic Swiss supply.
• All non-Swiss businesses registered for Swiss VAT generally appoint a Swiss fiscal representative.

8.4 Other non-EU destinations

For all other non-EU destinations (United States, UAE, GCC, MENA, APAC), customs duties, import VAT or GST/sales tax, and brokerage / customs handling fees apply under the law of the destination. Under DDP these are paid by Swish and Click OÜ where we are permitted to act as importer of record; under DAP they are paid by the Client. We will indicate the applicable regime in the Quotation.

8.5 EORI numbers

Where the Client is the importer of record (DAP, FCA, EXW or any other scenario), the Client must provide a valid EORI number for the destination customs territory (or the equivalent — for example a US importer number, a Swiss UID/customs account, a UAE FTA number) before dispatch. Failure to provide a valid number on time may delay or prevent dispatch; the Logistics team is not responsible for such delay.

8.6 Customs delays and inspections

Customs holds, inspections and clearance delays are outside our control. Where customs select a shipment for inspection, request additional documentation, value or origin queries, or detain Goods pending payment, we will support the clearance with our customs broker but we cannot guarantee a clearance time. Demurrage, storage, examination, X-ray, biosecurity and other inspection fees are passed on at cost (under DDP) or borne by the Client directly (under DAP).

8.7 Anti-dumping duties and tariff changes

Anti-dumping duties, countervailing duties, safeguard measures, CBAM levies and tariff classification disputes affecting Far East-sourced Goods (textiles, ceramics, glass, electronics, bicycles, bicycle parts, e-bikes, footwear and others) are client-accepted risks unless we have expressly guaranteed a "landed cost" in the Order Confirmation. We will inform the Client of duties and any anti-dumping duty known to apply at the time of Quotation, but post-Quotation changes (including retroactively-applicable measures) are passed through.

8.8 EU low-value imports — interim flat rate from 1 July 2026

The Council of the European Union has agreed to abolish the EUR 150 customs duty exemption for non-EU imports. From 1 July 2026 an interim flat-rate customs duty of EUR 3 per consignment will apply to small parcels valued at EUR 150 or less, and an EU-wide customs handling fee is expected to be introduced from late 2026. Some Member States (notably Belgium, France, Italy, the Netherlands and Romania) have indicated they may introduce national handling fees earlier. These costs are passed through under DDP and borne by the Client under DAP.

8.9 Customs documentation requirements

The Client undertakes to supply, in good time before dispatch, accurate:

• HS / commodity codes (where the Client supplies them);
• Country-of-origin information;
• Customs values and proof of payment;
• End-use, end-user, dual-use and sanctions information where required;
• Importer-of-record details (DAP/FCA/EXW);
• Any product-compliance documentation (REACH, RoHS, UKCA, CE, CPSIA, food-contact, dangerous-goods certificates, MSDS, lithium-battery test summaries per UN 38.3, etc.).

Where the Client supplies incorrect HS codes, values, descriptions or origin information, any reclassification penalties, additional duties, customs fines or seizure costs are at the Client's cost (per clause 17.4).

9–11. EU, UK and Swiss shipments

9. EU intra-Community shipments

9.1 Indicative lead times

• Non-decorated, EU-stocked Goods: 5–10 Business Days from Order Confirmation (subject to Supplier stock and carrier transit).
• Decorated EU-produced Goods: 10–25 Business Days from artwork sign-off (subject to decoration complexity and capacity).
• Complex orders, kits, multi-line orders, large quantities, special packing: longer; we will quote individually.

(Always estimates — see clause 4.2.)

9.2 VAT — reverse charge

For B2B intra-Community supplies, the reverse-charge mechanism under Articles 138 and 196 of Council Directive 2006/112/EC applies, subject to a valid VIES-verified VAT number for the Client and to physical movement between Member States. Where the Client cannot satisfy the conditions, Estonian VAT will be charged. For B2C supplies the Union OSS is used above the EUR 10,000 EU-wide threshold.

9.3 Default — DDP

Unless otherwise stated in the Order Confirmation, intra-Community shipments are made on DDP (Incoterms® 2020). Where the EU Member State of destination requires specific clearance steps (e.g. excise products, certain regulated goods), we will advise during the Quotation.

9.4 Packaging Regulation (PPWR)

From 12 August 2026 Regulation (EU) 2025/40 (the Packaging and Packaging Waste Regulation, "PPWR") applies in full across the EU, replacing Directive 94/62/EC. Packaging used for shipments into and within the EU after that date must comply with the PPWR's requirements on design, recyclability, recycled-content thresholds, labelling and conformity. Swish and Click OÜ and its Suppliers are progressing PPWR compliance for transport packaging used in shipments after the application date. Where the Client orders product packaging as part of the Goods (gift boxes, retail packaging, sleeves, etc.) the Client's branded/specification packaging must also comply; we will assist with the conformity assessment where the Client commissions packaging from us. European Commission

10. United Kingdom shipments

10.1 Post-Brexit customs

UK imports from the EU require:

• A customs declaration on CDS;
• GVMS pre-lodgement where applicable;
• Valid GB EORI for the importer of record;
• UK import VAT (under PVA where the importer is UK VAT registered) and any UK customs duty applicable to the commodity;
• Compliance with UKCA marking, REACH-UK registration, CE-UK transitional arrangements (where still in force for the product category), and UK Plastic Packaging Tax considerations where the Client is supplying-on plastic packaging.

10.2 Supplier territorial restrictions — UK

Supplier territorial restrictions. Some of our EU-based Suppliers (notably certain Central-European decorators and producers) do not ship to the United Kingdom post-Brexit because of customs complexity, ATA/REX declarations, IOR appointments or commercial policy. Where this affects the Client's order, the Logistics team will inform the Client at Quotation stage. The order may need to be re-routed via a different supplier with potentially different price, lead time, MOQ, finish or product range. We will not proceed without the Client's written acceptance of the substitute solution.

10.3 Swish & Click Ltd (UK) routing

Where the contracting entity is Swish & Click Ltd (UK) — which applies only where Swish & Click Ltd is expressly named in a separate written contract, invoice or Order Confirmation as the contracting party (per v2 Terms of Service clause 1C) — UK-domestic dispatch may be arranged with UK VAT treatment. In all other cases, Swish and Click OÜ is the contracting party and ships from the EU to the UK under DDP or DAP as stated in the Order Confirmation.

10.4 Northern Ireland (Windsor Framework)

Northern Ireland sits within the Windsor Framework arrangements. Goods moving from the EU to Northern Ireland generally remain within the EU single-market regime for the purposes of customs but may attract specific labelling and "not-for-EU" marking obligations under the green / red lane regime. For Goods moving from Great Britain into Northern Ireland, the green/red lane regime applies depending on whether Goods are "at risk" of onward movement into the EU. We will advise the appropriate regime at Quotation. Bespoke advice is recommended for Northern Ireland routings, particularly for high-volume merchandising campaigns.

10.5 Indicative lead times

• Non-decorated UK-stock: 5–15 Business Days.
• Decorated UK-produced: 15–30 Business Days.
• EU-produced for UK delivery (incl. customs): add 3–10 Business Days to the EU baseline.
• Far East-sourced for UK delivery (incl. UK customs): see clause 12.3.

11. Switzerland shipments

11.1 Non-EU customs regime

Switzerland is not an EU Member State. Shipments to Switzerland require full export customs clearance from the EU and full Swiss import customs clearance, regardless of value (subject to the LVC rules referred to in clause 8.3).

11.2 Swiss VAT

The current standard Swiss VAT rate is 8.1% (reduced 2.6%, accommodation 3.8%). The planned 8.8% rate is currently deferred to no earlier than 1 January 2028. Swiss VAT registration is mandatory once worldwide annual taxable turnover exceeds CHF 100,000, and for foreign-based mail-order businesses where small-consignment turnover into Switzerland reaches CHF 100,000 per year (the LVC rule referred to in clause 8.3). Swish and Click OÜ monitors these thresholds. AX-FiduciaireAX-Fiduciaire

11.3 Supplier territorial restrictions — Switzerland

Supplier territorial restrictions. Some EU Suppliers do not ship to Switzerland. As with the UK position, the Logistics team will advise during Quotation, and an alternative Supplier may be required, with potentially different price, lead time, MOQ, finish or product range. We do not proceed without the Client's written acceptance.

11.4 Indicative lead times

• EU-stocked Goods including Swiss customs: 7–15 Business Days.
• Decorated EU-produced for Switzerland: 15–30 Business Days.
• Far East-sourced for Switzerland: see clause 12.3.

11.5 Swiss-specific surcharges

Swiss deliveries may incur higher last-mile and brokerage costs than equivalent EU deliveries, and the practical return-to-sender risk (where the Client refuses to accept a Swiss import) is materially higher. Where return-to-sender occurs, the Client bears the carrier's return charges, Swiss re-export costs, EU re-import duties and any storage.

12–14. Far East sourcing, non-EU destinations and multi-country campaigns

12. Far East / non-EU origin sourcing

12.1 Sourcing model

For Goods produced in the Far East (notably the People's Republic of China, Vietnam, India, Bangladesh, Cambodia, Indonesia, Pakistan and Turkey for the purposes of this clause), Goods are typically dispatched directly by the manufacturer or by a consolidator at origin. Modes used include sea freight (FCL / LCL), air freight, sea-air, rail (limited service), road groupage to MENA, and express integrators for samples and small lots.

12.2 Far East sourcing risks (mirrors v2 Terms clause 30I)

The following are inherent risks of Far East sourcing, all of which the Client accepts by placing an order with Far East-origin Goods. These are estimates and risk factors, never warranties:

• Customs delays at origin (export), transit (sea/air hubs) and EU import;
• Tariff changes, including ad hoc EU, Member State or destination-country tariff adjustments and CBAM-related charges (Regulation (EU) 2023/956);
• Anti-dumping duties (textiles, ceramics, glass, electric bicycles, certain steel and aluminium articles, fasteners, ironing boards and many other categories);
• Freight volatility — spot rate spikes and dips, especially on Asia–Europe lanes affected by the Red Sea / Suez Canal situation and Strait of Hormuz tensions (see clause 19);
• Incoterms differences — Far East suppliers commonly quote EXW or FOB-origin-port; we re-baseline to DDP or DAP at additional cost;
• Country-of-origin and customs classification disputes;
• Supplier documentation delays (commercial invoices, packing lists, certificates of origin, FORM A / EUR.1, fumigation certificates, test reports);
• Sample-vs-production variance (colour, dimension, finish, fabric weight, accessory components) within the tolerances of v2 Terms clauses 30C–30D;
• Longer production and transit times than EU equivalents;
• Currency fluctuation between Quotation, deposit and balance payments.

12.3 Indicative lead times — Far East

These ranges do not include any production buffer for tooling, sampling or pre-production approval, and are subject to all caveats elsewhere in this Policy.

12.4 Sample-vs-production variance

For decorated or bespoke Goods produced in the Far East, the Client is strongly advised to commission a physical pre-production sample (PPS) at additional cost; the PPS is then the reference for QC. Where the Client declines a PPS, sample-vs-production variance is at the Client's risk within the tolerances of v2 Terms clauses 30C–30D.

12.5 Quality control / inspection

Third-party QC (during-production DUPRO and pre-shipment AQL) is available at additional cost via our usual independent inspection partners. We recommend QC for production runs above pre-agreed quantity thresholds. QC does not transfer risk from the Client to Swish and Click OÜ beyond the contractual quality standard.

12.6 Lithium batteries and dangerous goods

Goods containing or shipped with lithium batteries (UN 3480, UN 3481, UN 3090, UN 3091) are subject to IATA DGR, IMDG and ADR rules, enhanced packaging and labelling under UN 38.3 test summaries, and are increasingly affected by Regulation (EU) 2023/1542 (the EU Battery Regulation) for EU placement. Dangerous-goods surcharges apply per shipment. Some carriers and origin airports refuse certain battery shipments — the Logistics team will advise during Quotation.

13. Other non-EU destinations (US, UAE, GCC, MENA, APAC, etc.)

13.1 Supplier territorial restrictions

Supplier territorial restrictions. Some Suppliers do not ship outside the EU at all, or refuse specific non-EU destinations (US, UAE, KSA, Israel, Russia, Belarus, certain APAC markets). The Logistics team will advise at Quotation stage and propose alternative routing, alternative origin or alternative Suppliers where available.

13.2 Customs, duties and brokerage

Under DDP Swish and Click OÜ pays import duties, destination VAT/GST/sales tax and brokerage where we are permitted to act as importer of record in the destination. In some destinations DDP is not practical (US — sales tax nexus issues; KSA — local importer requirement; Brazil — local importer requirement). In such destinations only DAP or a similar regime is offered. Under DAP the Client is the importer of record.

13.3 Sanctions screening

All non-EU destinations and recipients are screened against EU, UK, US OFAC, UN and Swiss SECO sanctions lists in accordance with v2 Terms clause 32. We will not ship to sanctioned persons, vessels, ports or end-uses. Where a screening hit occurs, the order is suspended pending review and may be cancelled with a refund (less irrevocably incurred Supplier costs).

13.4 Indicative lead times

Heavily dependent on origin, destination, mode and customs profile. The ranges in clause 4.5 are indicative only. For the United States, in particular, US Customs and Border Protection inspection rates, FDA review for any consumer products, and DOT lithium-battery rules can materially extend lead times.

14. Multi-country merchandising campaigns

14.1 Split shipments

Where one Order Confirmation covers Goods to be shipped to multiple destinations (a single decoration run, multiple last-mile drops), each destination leg is a separate shipment for the purposes of Incoterm, risk, customs and lead time.

14.2 Per-leg profile

Each leg may have a different Incoterm, different VAT treatment, different carrier and different transit time. We will state these per-leg in the Order Confirmation.

14.3 Aggregated quotation

The Quotation will show a combined cost with a per-destination breakdown. Any saving (consolidated decoration, single pick-and-pack) will be reflected; any additional cost (split documentation, multiple customs declarations) will also be reflected.

14.4 Delays on one leg

A delay on one destination leg does not entitle the Client to remedies in respect of legs that have been correctly delivered, and does not in itself entitle the Client to cancel the contract; the Client's remedies are those set out in clause 16 and in v2 Terms clause 18.

15–18. Delivery process, courier issues and refused shipments

15. Delivery process at destination

15.1 Delivery attempt

The carrier will attempt delivery to the Delivery Address stated in the Order Confirmation. Where the address is incomplete or incorrect, the carrier will follow its standard protocol — typically one to three redelivery attempts, then return to a local depot or sender. The Client is responsible for the accuracy of the Delivery Address and for ensuring that a competent recipient is available.

15.2 Inspection and PoD

The recipient is expected to inspect the Goods on receipt and to sign the Proof of Delivery (PoD). Where the PoD is electronic and signature is impractical, the recipient should photograph the consignment immediately on arrival.

15.3 Damage in transit — note on PoD

Visible damage, shortage or wrong delivery must be noted on the PoD at the time of receipt (per Returns and Refunds Policy clause 5.4), with reasonable particularity ("box 3 of 5 crushed", "carton dripping", "outer film torn"). A blanket "subject to inspection" may not be sufficient for the carrier's claims process. Where the recipient signs a clean PoD without annotation, the carrier is entitled to refuse a visible-damage claim, and our ability to recover from the carrier (and therefore to remedy the Client) is correspondingly impaired.

15.4 Failed delivery and surcharges

Failed delivery, redelivery, address correction, neutralisation, lift-gate, oversize, residential and refused-delivery surcharges are at the Client's cost where the issue is attributable to the Client (incorrect address, recipient absent, recipient refuses, recipient refuses customs clearance under DAP).

15.5 Recipient responsibilities

The recipient is responsible for:

• Being available to receive the Goods at the Delivery Address during the carrier's normal service window;
• Inspecting the consignment;
• Annotating the PoD where required;
• Cooperating with carrier protocol on redelivery, neighbour delivery, safe-place delivery or local-depot collection;
• Providing import documentation under DAP / FCA / EXW.

16. Lost, delayed, damaged or undeliverable shipments — strict process

16.1 Apparent damage / shortage / wrong delivery

Apparent damage, shortage of cartons or items at carton level, and wrong delivery must be:

• Noted on the PoD at the time of receipt;
• Notified to Swish and Click OÜ in writing (info@swishandclick.eu, or the dedicated account manager) within 5 Business Days of receipt;
• Supported by photographs of the outer packaging, the inner packaging, the affected Goods and the carrier label.

(This mirrors v2 Returns and Refunds Policy clauses 5.1–5.4.)

16.2 Non-arrival / non-receipt

Non-arrival must be notified promptly after the estimated delivery window has elapsed. As a working standard:

• EU intra-Community shipments — promptly, and in any event within 5 Business Days past the upper end of the estimated window;
• UK / Switzerland shipments — promptly, and in any event within 7 Business Days past the upper end of the estimated window;
• Far East / non-EU origin shipments — promptly, and in any event within 10 Business Days past the upper end of the estimated window.

Failure to notify within these working standards does not necessarily preclude a claim where the delay is justified, but it materially reduces the prospect of a successful carrier recovery and any remedy will be correspondingly limited.

16.3 Evidence

The Client undertakes to supply, on request, reasonable evidence including:

• The PoD with any annotation;
• Photographs of the consignment;
• Carrier tracking screenshots and tracking number;
• Internal goods-in records;
• Any correspondence with the carrier;
• Where appropriate, a written statement from the recipient.

16.4 Carrier-claim process

Where Swish and Click OÜ arranged the carrier, Swish and Click OÜ files the carrier claim. The Client cooperates by supplying evidence within reasonable deadlines. Where the Client arranged the carrier (FCA / EXW / Client-nominated routing), the Client files and pursues the carrier claim, and we will provide reasonable documentation to support it.

16.5 Carrier outcomes are outside our control

The remedy obtained from the carrier is determined by the carrier's terms (typically subject to CMR, Montreal Convention, Hague-Visby Rules, Warsaw Convention, the carrier's own conditions and / or national postal terms) and applicable liability caps. We pass on the carrier's remedy where it is successfully recovered. Where the carrier rejects the claim, our liability is governed by clause 20 and by v2 Terms clauses 40–41.

16.6 Remedy under this Policy

Where a shipping issue is established and the Returns and Refunds Policy applies, the available remedies are those in clause 6 of the v2 Returns and Refunds Policy (Returns hierarchy: replacement / reprint / re-supply, credit, refund), in that hierarchical order, at the Logistics team's reasonable election. Refund is not an automatic first-line remedy except where mandatory consumer-protection law requires.

16.7 Goodwill Resolution

Where a strict claim is out of time or out of process but the Logistics team forms the commercial view that goodwill is appropriate, a Goodwill Resolution may be offered (per v2 Returns and Refunds Policy clause 9). A Goodwill Resolution is without prejudice and without admission of liability.

17. Customs-held shipments and unrecognised duties / VAT

17.1 Holds are outside our control

Customs holds for inspection, valuation review, origin queries, sanctions screening, intellectual-property checks or random selection are outside our control. Where a hold occurs we will engage with our broker (under DDP) or support the Client's broker (under DAP) to release the consignment.

17.2 DDP — we engage the broker

Under DDP we engage the customs broker, supply documentation and pay duties and import VAT to release the consignment. Storage, demurrage, examination, X-ray, biosecurity and re-stowage fees are passed through at cost.

17.3 DAP — Client clears

Under DAP, the Client is the importer of record and is responsible for engaging the broker, supplying documentation, paying duties and import VAT and arranging release. If the Client refuses or fails to clear within the timeframe required by the destination customs authority, the Goods may be abandoned, destroyed, sold for salvage or returned at the Client's cost. Any salvage value will be credited to the Client.

17.4 Client-supplied data — penalties at Client's cost

Where the Client supplies HS codes, descriptions, customs values, origin information or end-use statements that customs reclassify or reject, any resulting reclassification, additional duty, customs surcharge, fine or penalty is at the Client's cost.

17.5 Anti-dumping duty changes

Anti-dumping duty changes (introduction, increase, extension, retroactive application) are client-accepted risks unless we have expressly guaranteed a landed cost in the Order Confirmation, and the Client agrees not to charge back, withhold payment or set off in respect of such changes.

18. Returned-to-sender, abandoned and refused shipments

18.1 Refused delivery by recipient

Where the recipient refuses delivery (other than for valid documented damage in transit), the Client bears all return-to-sender freight, redelivery, storage, customs and re-export costs.

18.2 Address not reachable / recipient absent

Where the carrier cannot reach the Delivery Address, the recipient is absent, or the carrier exhausts its redelivery protocol, redelivery and storage surcharges are payable by the Client.

18.3 Abandoned shipments

A shipment is treated as abandoned where the Client has refused or failed to clear customs (DAP), refused delivery, failed to instruct redelivery, or otherwise failed to take possession within a reasonable period and despite at least two written reminders. After a defined storage period (typically 30 Business Days but subject to the carrier's and customs' own protocols, which may be shorter), the Goods may be destroyed, donated to charity, sold for salvage or otherwise disposed of, at the Client's cost. Any net salvage value will be credited to the Client. The Goods remain subject to retention of title (per v2 Terms clause 5) until full payment is received.

18.4 Refused customs clearance — see clause 17.3.

19–26. Force majeure, liability, consumer rights, disputes, data, language and contact

19. Force majeure

This Policy is subject to the force majeure regime in v2 Terms of Service clause 20, which is incorporated by reference. Without limiting that clause, force-majeure events specifically relevant to shipping include:

• Pandemics, epidemics and public-health measures (quarantine, vaccination certification, port closures);
• Cyber-attacks and IT outages (carrier-system outages, customs-system outages — CDS / GVMS / NCTS / EU SWE-C / national systems);
• Energy shortages, fuel rationing and price shocks;
• Armed conflict, civil unrest, riot and insurrection;
• Sanctions, embargoes and export controls imposed after the date of the Order Confirmation;
• Red Sea / Bab el-Mandeb / Strait of Hormuz disruption — as at the date of this Policy, Asia–Europe sea trades remain materially affected: most major container lines are routing around the Cape of Good Hope, adding 10–15 days to typical Asia–Europe transits and reducing effective capacity; the security situation continues to be assessed by carriers and underwriters and is subject to rapid change;
• Suez Canal capacity / Panama Canal drought conditions;
• Port congestion, terminal labour action, port strikes (notably North-European and US East-Coast ports);
• Container shortages and freight-capacity shortages;
• Customs delays of a system-wide nature (e.g. introduction of EU SWE-C, CBAM phase-ins, IOSS reform, EU low-value import reform from 1 July 2026);
• Raw-material shortages (semiconductors, lithium, specialty fibres, packaging board);
• Fire, flood, earthquake, severe weather, volcanic ash, drought and other acts of God;
• Strike, lockout, labour action and go-slow at Suppliers, carriers, ports or last-mile partners.

Where a force-majeure event affects a shipment, the Logistics team will inform the Client, propose mitigation (alternative origin, alternative mode, alternative carrier, alternative route) and update the estimated delivery window. Force majeure does not relieve the Client of the obligation to pay for Goods that have been produced or dispatched.

20. Liability for shipping issues

Mandatory consumer rights preserved. Nothing in this clause 20 limits or excludes liability for death, personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that may not be limited or excluded as a matter of mandatory law (including the mandatory rights of Consumers under the CRD and equivalent national rules).

20.1 Liability cap

Liability for shipping issues is subject to the two-tier Kardinalpflichten-safe cap in v2 Terms of Service clauses 40–41, incorporated by reference. In summary:

• Liability for breach of a Cardinal Obligation (a duty whose breach jeopardises the purpose of the contract) is capped at the typically foreseeable loss at contract formation;
• Liability for other breaches is capped at the price paid (excluding VAT and freight pass-throughs) for the affected shipment under the relevant Order Confirmation.

20.2 Indirect and consequential losses

Save where they are typically foreseeable consequences of a breach of a Cardinal Obligation, indirect, consequential, special, exemplary and punitive losses are excluded.

20.3 No liability for end-client compensation, lost event, missed campaign

In particular, and without prejudice to the generality of clause 20.2, Swish and Click OÜ is not liable for:

• The Client's compensation to its own end-clients, attendees, delegates or recipients;
• The cost of a missed event, trade fair, conference, race, festival, campaign launch or promotional moment;
• Lost profit, lost contracts, lost sponsorship, lost reputation or lost opportunity;
• Internal staff overtime or rework cost;
• Replacement product sourced by the Client from a third party without our prior written authorisation.

20.4 Set-off

The Client may not set off any sum claimed under this Policy against any sum owed to Swish and Click OÜ unless and until the claim has been admitted in writing by Swish and Click OÜ or determined by a competent tribunal in accordance with clause 22.

21. Consumer-specific shipping rights

This Policy is primarily a B2B policy. Where, exceptionally, the Client is a Consumer, the following mandatory rules also apply (in addition to the rules in v2 Returns and Refunds Policy clauses 4 and 13):

21.1 Delivery within 30 days — EU

Article 18 of the CRD requires the trader to deliver Goods without undue delay and not later than 30 days from the conclusion of the contract, unless the parties have agreed otherwise. Where the trader fails to deliver in time and fails to deliver within an additional period appropriate to the circumstances after the Consumer's notice, the Consumer may terminate the contract.

21.2 Risk transfer at physical possession

Article 20 of the CRD provides that risk passes to the Consumer when the Consumer (or a third party other than the carrier indicated by the Consumer) takes physical possession of the Goods. This rule applies notwithstanding the Incoterm.

21.3 UK Consumer Rights Act 2015 section 28

For UK Consumer contracts, section 28 of the Consumer Rights Act 2015 takes a substantively similar position: 30-day default delivery, right to cancel after a final time has passed, and risk transfer at delivery to the Consumer.

21.4 Spanish, French, Italian, German, Estonian Consumer rules

Mandatory national rules of the Consumer's habitual residence (notably Spain — Real Decreto Legislativo 1/2007; France — Code de la consommation; Italy — Codice del Consumo; Germany — BGB; Estonia — Consumer Protection Act and Law of Obligations Act) apply where more favourable to the Consumer.

21.5 Article 11a CRD ("cancel my contract" function)

For distance contracts concluded with Consumers via the swishandclick.eu online interface after 19 June 2026, where a statutory right of withdrawal exists under the CRD, Swish and Click OÜ will provide a clearly visible withdrawal function in accordance with Article 11a of the CRD (as inserted by Directive (EU) 2023/2673). This applies to Consumer contracts only and does not extend any cancellation right to B2B Clients.

22. Dispute resolution

This Policy is subject to the dispute-resolution clause in v2 Terms of Service clause 49 and to clause 14 of the v2 Returns and Refunds Policy, incorporated by reference. In summary:

22.1 First step — complaint

A shipping dispute is first to be raised by written complaint to info@swishandclick.eu, with copy to the dedicated account manager. The complaint should identify the Order Confirmation, the affected shipment, the carrier, the issue and the remedy sought, with the evidence required by clause 16.3.

22.2 B2B disputes

Unresolved B2B disputes are subject to:

• 30-day good-faith mediation between senior representatives of each side;
• Failing settlement, arbitration under the Rules of Arbitration of the Estonian Chamber of Commerce and Industry (ECCI Court of Arbitration) in force from 1 January 2024, seated in Tallinn, in the English language, under Estonian substantive law, before a sole arbitrator where the amount in dispute is up to EUR 250,000 and a three-member tribunal above that threshold;
• With a carve-out for actions up to EUR 10,000 which may be brought before Harju Maakohus (Harju County Court) as the contractually-elected forum for low-value claims.

22.3 Consumer disputes

Where the Client is a Consumer, the mandatory forum and applicable law of the Consumer's habitual residence are preserved, and the Consumer is not bound by the arbitration carve-out where it conflicts with mandatory consumer-protection law.

23. Personal data

Personal data shared with Swish and Click OÜ for shipping purposes — recipient name, contact details, address, telephone, email — is processed in accordance with:

• The General Data Protection Regulation (Regulation (EU) 2016/679) and the Estonian Personal Data Protection Act;
• The UK GDPR and Data Protection Act 2018 for UK shipments;
• The Swiss revised Federal Act on Data Protection (revFADP) for Swiss shipments.

Personal data is used only for shipping, tracking, customs and after-sales purposes and is shared with Third-Party Carriers, customs authorities and customs brokers as necessary to effect the delivery. See the Privacy Notice on swishandclick.eu for the full data-processing framework, data-retention periods and Data-subject rights.

24. Language

This Shipping Policy is available in English, Spanish, Catalan, French and Italian. The English version is the master version and prevails in case of inconsistency, save where the mandatory consumer-protection rules of the Consumer's home jurisdiction require otherwise.

25. Changes to this Policy

This Policy is date-stamped and versioned. The version in force at the date of the Order Confirmation governs the shipment under that Order Confirmation. Material amendments to this Policy will be communicated to active account holders by email at least 30 days before they take effect; immaterial corrections (typographical, formatting, link updates) may be made without notice.

26. Contact for shipping

For complaints, the dedicated complaints address is info@swishandclick.eu with subject line "SHIPPING COMPLAINT — [Order Confirmation reference]".

27. Final company block

Swish and Click OÜ • Lõõtsa tn 5, 11415 Tallinn, Estonia • Estonian commercial register 17301303 • EU VAT EE102889941 • info@swishandclick.eu • +39 353 202 5915 • swishandclick.eu

Swish and Click OÜ is the sole and default contracting party under this Shipping Policy. The Spanish virtual correspondence address (Gran Via de les Corts Catalanes 672, 08010 Barcelona, Spain) and any other addresses we publish in Spain, Italy, Germany, Switzerland, the United Kingdom or elsewhere are virtual, correspondence, coworking or mail-handling addresses only. Unless mandatory law determines otherwise, those addresses are not intended to constitute branches, registered offices, warehouses, operational offices, permanent establishments, places of effective management, tax establishments or addresses for service of legal proceedings.

Swish & Click Ltd (a separate company incorporated in England and Wales) contracts as the supplying party only where it is expressly named in a separate written contract, invoice or order confirmation, in accordance with clause 1C of the v2 General Terms of Service. Absent such express naming, all references in correspondence, on the website, in social media or in marketing material to a "UK office", a "Barcelona office" or any equivalent are non-contractual and do not displace Swish and Click OÜ as the contracting party.

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End of Policy — v2 — Effective 12 May 2026

This Shipping Policy (v2) is effective from 12 May 2026 and supersedes all earlier shipping policies, shipping FAQs, shipping pages and shipping comments on swishandclick.eu and in pre-contractual correspondence. It is to be read together with the v2 General Terms of Service, the v2 Returns and Refunds Policy, the Cancellation Fee Policy and the Urgent Order Disclaimer. Where this Policy and any earlier shipping commentary conflict, this Policy prevails.

© 2026 Swish and Click OÜ. All rights reserved.