Frequently Asked Questions

Yes — we understand how important it is to feel confident in your choice. We offer plain (unbranded) samples of most products so you can check the quality, size, and materials before committing.

• For some lower-value items, we may be able to send these free of charge.
• For higher-value products or customised items, a small fee may apply, which we’ll deduct from your final order if you go ahead.

If you're planning a larger or long-term project, just let us know — we’re happy to send curated options to help with your selection.

Yes — this is called a pre-production sample, and it's often available for larger orders.

• These samples are custom-produced, so they may involve additional costs and production time.
• We recommend this for complex branding or bulk orders where precision matters.

In most cases, a free digital visual or mockup will be sent for approval, which is more than enough for standard orders.

Choosing the right product can be overwhelming — that’s where we help.

Once you tell us a bit about your brand, audience, and goals (e.g. event giveaways, client gifts, onboarding kits), we can suggest items that align with your tone, values, and budget.

You’re never on your own — our job is to make product selection easy, smart, and aligned with your brand.

Absolutely. Every order includes a digital proof or mock-up showing your logo placement, colour, and size on the chosen item.

• No production starts until you give full approval.
• We’ll adjust and fine-tune the layout if needed — your satisfaction comes first.

This visual check is a key part of our quality control process and ensures no surprises when your products arrive.

Yes — you can usually mix colours or styles within the same product range, as long as the branding design stays consistent across all units.

For example, you might order T-shirts in three different colours with four different sizes between S - XL, but the same logo must be printed in the same position, size, and colour on all of them.

Some products allow more flexibility than others, and minimum quantities may apply per variation. Let us know what you're thinking — we’ll check what's possible and ensure it works with the production setup.

Yes, and it’s one of our specialities. We offer a wide selection of items made from:

• Recycled materials (RPET, FSC-certified paper, recycled cotton)
• Natural fibres (bamboo, cork, jute, wheat straw)
• Biodegradable or plastic-free alternatives

Let us know if you’d like your quote to focus on eco-conscious options — we love working with brands that share our values.

We don’t carry stock ourselves — instead, we work with a curated network of trusted suppliers across Europe, the UK, the US, and the Far East. This allows us to:

• Offer more variety and better pricing
• Avoid old or surplus stock
• Always ensure the latest models, colours, and packaging options

You're getting fresh, direct-from-supplier goods — with quality control and brand compliance included which can be requested at any time if required.

Yes — and you're not alone! A large number of our clients come to us with a goal or an event in mind, but no clear idea of which product to choose, what works best for their audience, or how branding will look. That’s where we come in.

We’ll walk you through a short, friendly consultation — via email, WhatsApp, or video — where we ask the right questions:

• What’s the purpose of your campaign? (Giveaways, client gifts, internal branding, events?)
• Who’s receiving the items? (Students, VIP clients, staff, families?)
• What kind of impact do you want to make? (Practical, playful, premium, sustainable?)
• What's your timeline and budget

From there, we’ll curate a shortlist of the best options, tailored to your brand, goals, and audience.

You’ll receive:

• A clear proposal with product images, specs, and pricing.
• Visual mockups with your logo and colours.
• Advice on which items give the best return on your investment.

We’re here to make your life easier, especially if it’s your first time ordering promotional products — no pressure, no jargon, just real support.