Pricing for promotional products and corporate merchandise is calculated on a project-specific basis, reflecting the realities of professional B2B sourcing rather than fixed retail pricing. Each quotation is built from the ground up to reflect the exact requirements of the order, ensuring accuracy and transparency.

Pricing is influenced by multiple variables, including:

• product type and material specification
  
• order quantity and volume price breaks
  
• branding method (screen printing, embroidery, engraving, digital print, etc.)
  
• number, size, and placement of branding positions
  
• production location and supplier selection
  
• packaging requirements
  
• delivery destination and logistics route
  

Because these factors vary from project to project, fixed “online prices” would often be misleading. Instead, Swish & Click issues tailored B2B quotations that reflect real production costs, branding feasibility, and delivery conditions. This approach avoids hidden charges, last-minute adjustments, and inaccurate budgeting — a critical requirement for agencies and procurement teams.

VAT treatment depends on client location, VAT registration status, and delivery destination, and is handled strictly in line with applicable regulations. As a pan-European B2B distributor, Swish & Click applies VAT rules carefully and transparently across multiple jurisdictions.

For EU and EEA VAT-registered businesses (except Estonia of which 24% domestic VAT applies), transactions may qualify for the reverse charge mechanism, meaning VAT is not charged on the invoice and is instead accounted for by the client in their domestic VAT return. For EU/EEA businesses that are not VAT-registered, VAT may be charged at the appropriate rate depending on the transaction.

For Swiss clients, VAT treatment depends on whether goods are delivered into Switzerland or within the EU. Swiss businesses are treated as non-EU entities, and we clearly explain whether VAT applies, whether export documentation is required, and how import VAT or duties may be handled.

For UK clients, VAT treatment depends on whether goods are delivered within the UK or cross-border. Where applicable, UK VAT rules are applied, and clients are informed in advance of any VAT or customs implications.

For non-EU clients (including the USA and other international destinations), VAT is generally not charged on exports, but local import taxes, customs duties, or clearance fees may apply. These are explained clearly before order confirmation.

In all cases, VAT treatment is confirmed before approval, ensuring compliance, clarity, and no surprises for finance teams.

Swish & Click Business Credit is a prepaid B2B credit balance designed to simplify procurement, accelerate project timelines, and support organisations that operate with pre-approved budgets or recurring merchandise needs.

Business Credit:

• is purchased separately from physical products
  
• can be used across multiple future orders
  
• is not tied to specific products, suppliers, or quantities
  
• allows faster confirmation once quotes are approved
  

This system is particularly valuable for:

• marketing and creative agencies managing multiple clients
  
• companies running recurring campaigns or events
  
• international organisations coordinating orders across countries
  
• teams that require faster internal approval workflows
  

By pre-funding orders, clients reduce administrative friction while maintaining full sourcing flexibility. Business Credit does not replace quotations — it complements them by simplifying the payment stage once specifications are confirmed.

Yes — custom invoicing is available for any order value and is commonly used by larger organisations, public-sector bodies, and agencies that require invoice-based procurement.

Clients may request invoices for:

• Business Credit purchases
  
• physical merchandise orders
  
• split invoicing for accounting or project tracking
  

Custom invoices can include:

• purchase order references
  
• project or campaign identifiers
  
• separate VAT treatment where required
  

This flexibility allows Swish & Click to integrate smoothly with internal finance and procurement systems across the EU, EEA, Switzerland, the UK, and non-EU markets. All invoicing arrangements are agreed in advance to ensure clarity and compliance before production begins.

Production and delivery timelines vary depending on product type, branding method, supplier location, and destination country. There is no universal lead time for promotional merchandise, which is why timelines are confirmed individually for each project.

Typical timelines include:

• production time following artwork approval
  
• quality control and dispatch preparation
  
• transit time to the destination country
  
• customs clearance where applicable (UK, Switzerland, non-EU)
  

European production generally offers shorter lead times and easier coordination, while international sourcing may require longer timelines. Where deadlines are critical, we prioritise suppliers and routes that balance speed, quality, and cost appropriately.

Estimated timelines are always included in quotations, allowing clients to plan events, campaigns, and internal rollouts with confidence.

In the unlikely event of an issue, Swish & Click acts as the single point of responsibility, managing communication between client and supplier and coordinating resolution professionally and transparently.

Potential issues may include:

• production defects or inconsistencies
  
• branding discrepancies
  
• delivery delays or transport damage
  

Because all specifications, proofs, and approvals are documented in advance, issues can be assessed objectively and resolved efficiently. This structured approach avoids disputes and ensures accountability remains clear.

Our focus is always on achieving a fair and practical outcome, protecting timelines where possible and maintaining long-term client relationships.