Objets Publicitaires & Cadeaux d’Entreprise en Autriche

Yes. Swish & Click operates through an EU-integrated logistics network that covers every Austrian province — from Vienna and Lower Austria to Tyrol, Carinthia, and Vorarlberg.

All products are dispatched from within the European Union, meaning no customs procedures, no import VAT, and predictable door-to-door lead times of 2–4 working days.

Our shipments comply with the EU VAT Directive (2006/112/EC) and the Union Customs Code (Reg. 952/2013), ensuring full traceability from origin to delivery. Each consignment includes EU-standard documentation, making it suitable for both corporate and public-sector purchasing audits.

→ In short: fully EU-compliant logistics, no surprises, and guaranteed delivery to every Austrian postcode.

Absolutely. We build every quote line-by-line — showing the product base cost, decoration cost, transport, and VAT status. All pricing follows Austrian Umsatzsteuergesetz (UStG) provisions and the EU Price Transparency Directive (2019/2161).

Unlike many distributors who add “service” or “handling” surcharges later, Swish & Click issues fixed quotations in EUR that remain valid through production and delivery. We also use dynamic EU exchange rates published by the European Central Bank, guaranteeing consistency for clients operating across borders.

→ No hidden mark-ups, no prepayment traps — just honest, auditable pricing that respects Austrian accounting standards.

Yes. Every “eco” or “green” product we offer is backed by verifiable certification — including FSC, OEKO-TEX, GOTS, RCS, PEFC, or TÜV conformity. We never rely on supplier claims without documentation.

Our sustainability policy aligns with:

• EU Green Claims Directive (proposed 2023) for verifiable environmental statements
  
• Regulation (EU) 2019/1020 on product compliance
  
• Austria’s own Umweltzeichen (Austrian Ecolabel) principles on lifecycle responsibility
  

Every certified item can be accompanied by its registration number and audit record, making it suitable for CSR reporting and tender documentation.

→ When we say sustainable, we mean certified and traceable — not marketing fluff.

Yes. For VAT-registered Austrian entities appearing in the EU VIES database, we apply Article 138 of Directive 2006/112/EC, issuing invoices at 0 % VAT for intra-EU supplies.

Each invoice clearly lists:

• Your Umsatzsteuer-Identifikationsnummer (UID)
  
• Our Estonian VAT ID (& EORI if needed)
  
• The legal phrase “Reverse charge – Article 138 EU VAT Directive”
  

This format satisfies Austrian BMF documentation requirements and integrates directly into your accounting software or ERP system. For non-VAT-registered organisations, standard Austrian VAT (20 %) applies automatically with full invoice transparency.

→ Your finance team receives legally sound invoices recognised across all EU jurisdictions.

Yes — 100 %. All decoration is carried out inside the European Union, mainly in Spain, Portugal, Poland, and the Czech Republic. This guarantees compliance with REACH (Reg. 1907/2006) and the General Product Safety Directive (2001/95/EC).

European production offers:

• Faster turnaround and predictable lead times
  
• Higher print and colour-matching standards (Pantone-certified)
  
• Lower CO₂ emissions and simplified transport documentation
  

Each branded order includes a production log with machine settings, sample approval, and inspection record — essential for Austrian companies demanding verifiable quality.

→ Your brand marks stay within the EU — legally, ethically, and environmentally.

All B2B transactions are protected by the Austrian Commercial Code (UGB) and the Directive (EU) 2019/771 on conformity of goods. Swish & Click applies an internal triple-inspection policy: factory QC, partner verification, and final pre-dispatch check.

If any goods arrive damaged, incorrect, or non-compliant, we handle replacements or credit notes immediately — without requiring lengthy formal complaints. All returns are processed within the EU under Directive (EU) 2011/83 and Austrian Fern- und Auswärtsgeschäfte-Gesetz (FAGG) standards for distance contracts.

→ You’re protected by both EU law and our direct accountability — no excuses, just resolution.

Yes. Swish & Click can supply under Directive 2014/24/EU (Public Procurement) and Austria’s Bundesvergabegesetz (BVergG 2018). We provide:

• Proof of EU origin and CE conformity
  
• Supplier declarations for sustainability and social compliance
  
• Centralised invoicing and delivery for multi-site institutions
  

We already collaborate with educational, municipal, and tourism bodies under multi-year frameworks, adapting to Austrian Vergabe documentation standards (Eigenerklärung, Leistungsbeschreibung, Nachweis der Eignung).

→ Tender-ready documentation, compliant procurement, and reliable EU delivery from a single source.

Yes — our Premium & Luxury Selection caters to Austrian brands seeking design-driven, locally-inspired gifts: leather goods, textiles, sustainable stationery, and hospitality sets.

All items are sourced within Europe and include CE and RoHS conformity where applicable.

We work closely with creative agencies, tourism boards, and cultural venues across Vienna, Salzburg, and Tyrol, delivering products that respect Austrian craftsmanship standards while maintaining EU trade compliance.

→ Elegant, ethical, and export-ready merchandise — designed for Austria’s refined business culture.

Not yet — but it’s coming soon.

Swish & Click currently provides full support in English, Spanish, Italian, and French, and our Austrian customer assistance is handled in clear, professional English (with full invoice and documentation support in German).

We’re currently expanding our internal team to include native German-speaking account managers, specifically trained to serve Austrian and DACH-region clients with sprachlich präzise Kommunikation and culturally adapted service.

In the meantime, all correspondence, quotations, and invoices comply with Austrian business standards (MwSt-konform, formell korrekt, und leicht verständlich).

→ Transparent communication today — dedicated Austrian-German service tomorrow.

Yes. Swish & Click integrates with EU logistics partners compliant with Regulation (EU) 2021/1237 on cross-border e-commerce delivery standards.

We plan capacity around Austrian public holidays and Betriebsurlaub periods to avoid bottlenecks, maintaining stock buffers for key promotional seasons (May–June events, September trade fairs, and Christmas campaigns).

Express services include:

• Next-day dispatch for stocked EU goods
  
• 48-hour turnaround for in-EU printing
  
• Tracked express shipping via DPD Classic and UPS EU
  

→ Whether your campaign launches in Vienna or Villach, your products arrive on time — every time.