I didn’t just leave the promotional industry because the systems were broken. I left because the culture was broken.
Too many distributors built their businesses on pressure and short-term thinking. Teams were pushed to chase numbers at all costs, while clients were treated as replaceable transactions. There was no space for creativity, no value placed on trust, and no commitment to building something bigger than the next sale.
I saw how this culture filtered into every part of the client experience. Borders and customs were treated like excuses instead of opportunities. Invoices were padded with confusion instead of clarity. Service was slow and unresponsive because real partnership was never a priority. It wasn’t just inefficiency — it was neglect, and often, indifference.
This industry culture left businesses disappointed and teams burnt out. It made promotional products feel like a race to the bottom, when they should have been tools for inspiration and growth.
That is what I refused to accept.
Swish & Click was built as the opposite of that culture. We don’t see clients as numbers. We don’t push whatever is sitting in a warehouse. We don’t hide behind borders, or excuses, or unclear pricing. We believe in transparency, partnership, multilingual service, and human dignity — values that should define both how we treat clients and how we treat our own team.
Swish & Click is not just a new distributor. It is a rejection of a culture that never deserved to define this industry in the first place. We exist to prove that business can be different: transparent, human, and collaborative. The same values that built the European project — openness, unity, and cooperation — are the values that shape how we work every day. In that sense, Swish & Click is more than a company.
It is the business expression of the European dream.